Frequently Asked Questions
Contact
How do I get in touch with Cheap Check Store?
Our Customer Service team is available using the details below:
Phone: 708-613-2451
Email: [email protected]
Hours: Monday through Friday, 8:30 AM to 5:00 PM CST
Company & Trust
Where is Cheap Check Store based?
Cheap Check Store operates out of:
11152 SW Hwy
Palos Hills, IL 60465
Are your checks secure, and will banks accept them?
Yes. Cheap Check Store produces checks that align with or exceed ANSI standards for financial documents.
With more than 20 years in the industry, we follow established printing specifications and include security features designed to safeguard your banking information. Our checks meet processing requirements and are accepted by financial institutions across the U.S.
Standard security features are included, with upgraded options available for additional protection.
Website Security & Account Access
Is it safe to order checks online?
Yes. Our website uses SSL encryption to protect your personal and payment details during checkout. We also perform routine third-party security scans to identify potential vulnerabilities.
Account data used for printing is stored securely and is only accessible to authorized personnel. Customers can also enable two-factor authentication for added protection.
Why can’t I access my account or receive a password reset email?
If you’re unable to log in, use the password reset option on the login page.
If the reset email doesn’t arrive, check your spam or junk folder and confirm the email address entered is correct.
If the issue continues, Customer Service can assist.
Ordering
How do I place an order or reorder checks?
Orders and reorders can be completed directly on our website.
If you prefer assistance, our Customer Service team is available by phone at 708-613-2451.
Will I receive confirmation after placing an order?
Yes. Once your order is submitted, you’ll see a confirmation page with your order number. A confirmation email will also be sent to the address provided.
How do I ensure my checks match my bank’s specifications?
Keep a current check and deposit slip nearby when ordering to verify your banking details. Use the help icons during the ordering process if needed.
Can I use different billing, shipping, and imprint addresses?
Yes. These addresses can all be different:
- Billing address for payment authorization
- Shipping address for delivery
- Imprint address printed on the checks
For security purposes, orders may be reviewed or verified before processing or shipment.
Order Status & Delivery
How can I check my order status?
Once your order ships, a confirmation email with tracking details will be sent. You can also log into your account or use the chat feature to check status. Guest orders are not trackable online.
When should I expect my order?
Most orders are completed within 3–4 business days, depending on the product.
Delivery timing depends on production and the shipping option selected. Rush production and expedited shipping are available.
What are the shipping costs?
Personal check orders qualify for Free Bulk Shipping. Upgraded shipping options are available for tracking and faster delivery.
Should I use a street address or P.O. Box?
This depends on the shipping method:
- USPS (Bulk or Trackable): street address or P.O. Box accepted
- UPS (Ground, 2-Day, Next-Day): physical address required
Be sure to include apartment or unit numbers if applicable.
What if my order is returned by the carrier?
If a package is returned, we will contact you once it is received.
If the return was caused by an incorrect or incomplete address, carrier return fees and reshipping costs will apply.
Customization & Compatibility
Can I add my business logo to checks?
Yes. Most business check styles support logo printing in grayscale or full color for an additional fee.
Can I use my own image on checks?
Yes. Custom photo checks are available for personal and business use.
Images can be uploaded during checkout. High-resolution files are recommended for best results.
What if my software isn’t listed?
We support a wide range of layouts and can usually match your existing format or create a custom layout at no extra cost.
For first-time custom layouts, we may request a sample check. Standard QuickBooks formats typically do not require one.
Do you offer QuickBooks-compatible checks?
Yes. We offer a full selection of checks designed for QuickBooks, including multiple security levels and format options.
Check Security & Fraud Protection
What is EZShield Fraud Protection?
EZShield is an optional service that provides coverage against unauthorized check use, up to specified limits.
Do you offer products to help prevent check fraud?
Yes. We offer fraud prevention pens designed to reduce the risk of check washing and alterations.
Are there other financial protection products available?
Yes. Additional products include counterfeit detector pens, security stamps, and RFID-blocking accessories.
What security features come standard with personal checks?
Standard features include microprinting, chemical-reactive paper, screened backs, and security icons to help deter fraud.
What makes hologram checks more secure?
Hologram checks include features such as tamper-resistant holograms, fluorescent fibers, heat-sensitive icons, and anti-copy elements.
What security options are available for laser checks?
Laser checks are available in Standard, High Security, and Hologram levels, each offering increased protection.
What security features are included with manual business checks?
Manual checks include microprint signature lines, security icons, and printed verification details for added protection.
Pricing & Promotions
Are taxes applied to orders?
Sales tax is calculated based on the shipping address and applicable local requirements.
Tax-exempt customers may submit valid documentation for approval.
Do you offer discounts or coupons?
Yes. Promotional offers and coupon codes are available periodically.
Returns & Order Issues
Can I cancel an order?
Orders not yet in production may be canceled with a $5.00 service fee per item.
If production has already started, cancellation is not available. Some shipping charges may be refundable, less a service fee.
What is your return policy?
Custom printed products are generally non-returnable. Defective items may be replaced or refunded.
Non-custom items may be returned within 21 days and may be subject to a restocking fee. Shipping charges are non-refundable.
How long do I have to report an issue?
Order issues should be reported within 30 days of the order date. After that, resolution options may be limited.
Payments
What happens if my eCheck payment is declined?
eCheck payments are processed through a third-party provider. If a payment is declined or returned, it may be resubmitted, and any applicable fees permitted by law may apply.